FAQ

How do I know if my order has been shipped?

You should receive an email confirmation once the order ships from our warehouse. Domestic orders should include tracking information, including the tracking URL for you to easily reference. International orders will only have tracking information if you opted for Tracked & Signed Shipping. You may also reach out to info@beardtherapyllc.org for more questions regarding the status of your order.
What is your Exchange and Return policy?

We are proud of our products and stand behind them 100%. That being said, not every scent or every product is for everyone. We're happy to offer free returns and/or exchanges within 30 days of your order for a full refund or exchange of equal or lesser value. Returns made after 30 days from the order date will receive either a partial refund or a store coupon. Please contact us before making a return.
What payment methods do you accept?

Beard Therapy LLC accepts Visa, MasterCard, American Express, and Discover. We also accept Beard Therapy LLC Gift Cards, Shopify Pay, Google Pay, and PayPal.
How soon before you ship my order?

After you place an order with us, please allow 1-3 business days for us to ship your order. Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.